We offer an affordable, world-class service matching your exact support requirements. As we are testing experts ourselves, we can support you remotely with a range of advice during your testing.
The remote support service is conducted by senior commissioning engineers with 10+ years of hands-on experience with all major OEM equipment.
What kind of support is it? We will be happy to answer any questions you may have regarding the handling of the test equipment, how to set ut the test or how to interpret the results, like:
How can I install the test equipment software? (Omicron, Doble etc.)
How do I connect the test equipment to the equipment I need to test?
How can I create automatic test sequences for FAT and SAT with the Omicron sowftware?
I got a PS study report with new relay settings. How can I re-configure existing relays in my facility that I am not familiar with? (ABB, Schneider, GE, Siemens, Alstom, SEL etc.)
How can I create different test protocols?
I do not understand how this protection function works, can you help?
Can my remote mentor help me to interpret the disturbance data records?
The communication protocol is not working, what could be the reason?
I have a defective relay, do I need to replace it or can it be fixed?
I want to change/add equipment on my HMI, can you advise?
What kind of communication tools are used?
We use different communication technologies depending on your availability. These are:
- Mobile phones
- Text messages
How much does this service cost?
Please contact us at email@example.com or CHAT with us (see buttom right corner) and we will advise on pricing. The service will be invoiced for actual time spent and approved by the client.